Caretaker Frustrations
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About the Author: matthewdavid
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It’s incredibly hard to put into words the gratitude I have for Susie and Susan. I’ve had the pleasure of being employed with HCA on and off since 2012. I say “on and off” because they’ve always given … More me the flexibility to work part-time when needed and full-time when needed, which truly made life, stability, and personal growth possible for me.
Over the years, I’ve gained so much valuable experience as a personal caregiver and have had opportunities I never would have imagined while caring for such wonderful clients. Susie genuinely cares about her employees. She is kind, generous, supportive, and incredibly down-to-earth.
The opportunities for growth within the company are immense. I personally started as an hourly caregiver and live-in caregiver, then had the opportunity to become a care manager. Now, I have the privilege of supporting clients, caregivers, and care managers in my role as a transitional care coordinator.
I will always be grateful to Susie for helping support my daughter and me through so many stages of life since I was 21 years old. Thank you for every opportunity, every lesson, and all the knowledge you’ve shared with me over the years. I truly credit you for so many of my successes.
Most importantly, thank you for allowing me the honor of loving and caring for our clients. -
I’ve been with HCA for several years, and I find them most helpful in every way.
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Home Care Assistance has been a Godsend for our 99 year old Uncle. We love his care providers
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I interviewed several services with my Father, and this one made the best impression, and received the highest recommendations.
He has been a very satisfied customer for more than a year, and has had several … More exceptional "executive assistants." The staff has also been more than responsive when medical or other scheduling changes were needed, sometimes on VERY short notice. Highly recommend these folks. -
A very good business to retain with caregivers that are well trained & empathic & honest & reliable. I started daytime-only to 24/7 with Parkinson’s. They have all been incredibly good to … More me & for me.
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I had a hip replacement surgery. My caregiver was kind and attentive and helped me a lot especially the first couple days I got home from the hospital. I was very happy and it gave my family peace of … More mind that I was not home alone
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My mother, Julie Valdez, definitely enjoyed the experience working alongside Home Care Assistance. Everyone and was so kind and the process was very easy and enjoyable. She is ready to do it again!! Thank … More you for this wonderful opportunity!
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I’ve had to meet with the Home Care Assistance team a few times over the years and every time I go on, the team is always incredibly friendly helpful! I highly recommend their services to anyone who is … More in need!
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My family is grateful to our case manager and wonderful caregiver team supporting our mother! Our case manager is easy to reach and provide support. The caregivers are kind, caring, and patient to our … More mother's needs. It gives us peace of mind knowing she is well taken care of!
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I was a little nervous about starting care at home, but once I started with my caregivers Mary and Nancy, I have been thrilled with the care.
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I am so deeply greatful at Home Care assistance as a company. Their work ethics are amazing and every person you meet is kind and commited.
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I am so grateful for the incredible support and care provided by home care assistance. From the time Brad met us at rehab through every step of care. Alyssa our care manager and the caregivers were very … More compassionate, attentive and truly went above and beyond. They were always present, proving reassurance and comfort, and made a meaningful difference knowing someone was always there to help and support my loved one.
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Home Case Assistance gets people here when we need them and if a worker calls out sick, they get someone for us. The caregivers all seem to be good people. The office staff is trustworthy, and they treat … More my mom and I with respect. One thing they could improve on, is they could communicate more regularly.
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I would like to recommend Home Care Assistance for the quality of car. My caregivers have attention to detail and kindness. They're caring and they are in an extraordinarily good mood all the time, … More which is extremely uplifting for everybody. Whenever my regular caregiver is not available the office care team are very quick at communicating and offering solutions.
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We have received services from Home Care Assistance for almost 8 years. They are dependable and have provided me with good care workers. My caregiver initiates the activities around the house without being … More told. The office team are friendly.
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Our Home Care Assistance care manager understands our needs, and I like how they do things. I get along with my husband's caregiver as he is considerate. The office staff call me ahead of time and … More they are friendly. The services keep my husband engaged while I receive a break. I recommend the agency because they have sent quality caregivers.
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I selected Home Care Assistance because they seemed to be rated the best. The management and the caregivers are all very interested in what I need. The quality of care is good and they are efficient and … More they know what they are doing. My care manager is always checking to see if there is anything additional they need to do for me. If the person I'm calling in the office isn't available at the moment, they always call me back.
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We were recommended to Home Care Assistance by a geriatric care manager in the community who does stuff with eldercare.i would recommend Home Care Assistance because the have good follow through and came … More and met with us. They're good at keeping in touch with our needs. Having someone at Mother's house to assist her and driving her and meal preparation has been great for her. Our caregiver is super flexible and accommodating.
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I would recommend them for the quality of the care.
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A quality care giver. The caregiver read to him and prepare his meals. The office calls me ahead of time, and the staff is friendly. The caregiver is considerate.
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Estoy extremadamente satisfecho con el servicio y el cuidado al cliente que eh recibido de su parte, la visita de Domonique con la traduccion de Maria A. aclaro muchas dudas que tenia y fueron muy atentas … More en escuchar mis necesidades y abordar respuestas de temas de mucha importancia para mi persona y cuidado. Excelente servicio y un gran equip, Muchas gracias!!!
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Estoy extremadamente satisfecho con el servicio y el cuidado al cliente que eh recibido de su parte, la visita de Domonique con la traduccion de Maria A. aclaro muchas dudas que tenia y fueron muy atentas … More en escuchar mis necesidades y abordar respuestas de temas de mucha importancia para mi persona y cuidado. Excelente servicio y un gran equip, Muchas gracias!!!
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Estoy extremadamente satisfecho con el servicio y el cuidado al cliente que eh recibido de su parte, la visita de Domonique con la traduccion de Maria A. aclaro muchas dudas que tenia y fueron muy atentas … More en escuchar mis necesidades y abordar respuestas de temas de mucha importancia para mi persona y cuidado. Excelente servicio y un gran equip, Muchas gracias!!!
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Estoy extremadamente satisfecho con el servicio y el cuidado al cliente que eh recibido de su parte, la visita de Domonique con la traduccion de Maria A. aclaro muchas dudas que tenia y fueron muy atentas … More en escuchar mis necesidades y abordar respuestas de temas de mucha importancia para mi persona y cuidado. Excelente servicio y un gran equip, Muchas gracias!!!
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Estoy extremadamente satisfecho con el servicio y el cuidado al cliente que eh recibido de su parte, la visita de Domonique con la traduccion de Maria A. aclaro muchas dudas que tenia y fueron muy atentas … More en escuchar mis necesidades y abordar respuestas de temas de mucha importancia para mi persona y cuidado. Excelente servicio y un gran equip, Muchas gracias!!!
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Excelllent experience with Home Care Assistance.
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As the Benefits Consultant of this company, it is very refreshing to see an Employer that puts their employees needs at the forefront of their culture. Home Care Assistance offers a great benefits program … More to help attract and retain top talent.
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I'm a local financial advisor and help with the company's 401(k) plan. I know the owners and some of the executive employees and they're all great. Everyone that I've ever talked to … More has been genuine and helpful. I've only known the company to be honest and reputable and if a family member or I ever needed care, they'd be the first group that I would consider.
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Home Care Assistance is the best agency by far that my family has hired. Employees arrive on time and take care of what is needed. They are friendly and aim to please.
The staff is flexible and strive … More to meet client needs. They will notify the client of any staffing changes and attempt to fill any void that occurs due to employee illness, emergencies, or things beyond one's control.
I only had one employee who cooked a nice meal then put the food in the refrigerator without covering it. I did not discover this until the next day. The food was dried out.
Yuck. -
The Home Care Assistance staff has been wonderful with my mother! I am so impressed with everyone we have met. Angie and Brenda have been so professional and kind, they can read my mother's body language … More and understand her needs. Working with elderly people takes a special kind of person and this agency definitely hires wonderful people. In addition, the Jonisha and Tami in the office have been so helpful and flexible as we navigate this difficult chapter. I am so grateful to this group of people!
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I love that Home Care Assistance is reliable. Over the past 2 years, their team has been careful about responding to any needs I may have. I enjoy the companionship that they offer while making sure things … More get completed daily. Their caregivers consistently bring a caring attitude.
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They are professional and the care they provide is. I like the response I received when I had issues. I like the way the care manager resolves problems.
They helped with everyday tasks and improved his … More quality of life. They always improve the quality of life for my dad to be able to stay by himself.
We do have 4 different caregivers and they all are doing good. I like how they are caring and make sure my dad is doing well. They care about his comfort and would ask him about his preferences. They are also professional. They would contact me if there were any questions or issues. -
Home Care Assistance has been super helpful in the last year we have been working with them. It has been easy to get hold of anyone I've needed, like with billing questions or speaking with a care … More manager; calls are always returned in a timely manner. They helped me navigate the filing process with long term care insurance and quickly responded to all questions that came up which definitely helped with qualification. They have been prompt in providing well trained caregivers for the shifts we need and are always able to offer someone to cover should a caregiver become unavailable due to illness or emergency - this is important when you are depending on that coverage due to your own schedule; just one less worry. If you are in need of home care for a friend or family member, I recommend you give them a call.
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I love my existing caregivers. Jeannie and Myla are the best.
I have seen several case managers and Joni and Beth are wonderful people, very personable and very caring. -
I have had good home care with this group. Sandy's help is especially appreciated.
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We needed a little help with Mom. When Sandra showed up, she provided excellent care and companionship. We only needed her for about 3 weeks, but when the time comes that we again need assistance, we hope … More she will be available. Thank you!
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I just wanted to say thank you to Home Care Assistance.....
Thank you for a wonderful lunch-in for all our clients and employees. My client and I had a really nice time. Thank you also to all management, … More for all your hard work and being so kind and compassionate always. I'm very thankful to work for such an amazing company! -
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Home Care Assistance has provided us with excellent service for more than two years. They are very dependable and professional. Their caregivers are exceptionally well trained and are providing outstanding … More home care under a variety of circumstances. They make our lives much better!
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Worked closely alongside Bradly helping with seniors and their needs, if you are looking for a professional High quality resource in home care assistants Brad is your guy. Such a pleasure to work with! … More
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My brother and myself have been with Home care assistance for a few years ! We have had the best caregivers help us. Home care assistance has been such a big blessing in our lives and our care manager … More has always been so helpful and on top of things .
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Sharie Rowland I'm ugh client of home care assistance and I'd like to do plus star 5 on the service that I have received since I've been a patient with you guys and that the all the staff … More anybody I talked to answers the phone after our people, what not has been absolutely. Phenomenal and all of the? Caregivers that have been taking care of me have been enormously kind and caring and I just thank you from the bottom of my heart
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HCA's consistency with personnel has been a Godsend for the care of our 95 year old stepfather! We can count on their dependable and capable staff 24/7.
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I have known Susan for years she is extremely professional and can Handel and situation in a matter of minutes. The staff at home care and assistance are professional and go above and beyond to help patients … More and family's in need of assistance. Jess is amazing and has a huge heart. I highly recommend this company.
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My brother had a series of medical incidents that left him unable to care for himself. Finding Home Care Assistance of Albuquerque was the answer to our prayers. Sandy has been helping him in his home … More on a regular basis with patience, care, and loving support. The services she provides has allowed him to remain in his home and look forward to a brighter future. She is incredible with him and a blessing to our entire family during a very difficult time.
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We have been very pleased with the personal care services we have received from this company. The Business Development Manager, Jess, is so kind, knowledgeable and just goes above and beyond to show compassion … More and provide guidance in difficult situations. Our family truly appreciates the compassionate care our family member has received from HCA.
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Home Care Assistance is an excellent resource to assist individuals to remain at home with appropriate support. In my role as an aging life care professional I have found the homecare services provided … More by Home Care Assistance to be of high quality. They are dependable and responsive to addressing needs which arise in a timely manner. Their supervisory structure is exceptional, allowing a quick, individualized response to clients and their families. The caregiver supervisor knows the clients they serve, as well as their needs, creating the best care plan possible. There is excellent communication with the client and their responsible party. There is quick access to a supervisor after hours, providing peace of mind. The care plan provided to caregivers spells out the client’s needs and preferences, leading to positive outcomes. Home Care Assistance strive to match a client to an appropriate caregiver and the goal is continuity in the provision of care. Without hesitation I would recommend Home Care Assistance to individuals in need of non-medical homecare!
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Absolutely a wonderful company to work for. The most amazing clients and staff.
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Absolutely a wonderful company to work for. The most amazing clients and staff.
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We have been clients of Home Care Assistance in Albuquerque some four and half years- first for my husband after rehab for his stroke and then a year later for both of us when I became very ill. Your … More care givers were also here for me after successively breaking both my hips.
We would recommend Home Care Assistance in Albuquerque to others with similar needs. The care givers have been reliable and competent. they are pleasant and patient. There have been very few problems. Of our current set of care givers, four have been with us for at least two years and we are very fond of them. -
Being new to New Mexico, and needing a knee replacement, I found Home Care Assistance of Albuquerque, read the reviews and met with Brad. I was very pleased with the services, and so I had HCA help me … More through a tough post-operative period of time. The personnel are all kind, knowledgeable and highly competent. Alyssa, my case manager was always on top of things, and I am particularly thankful for Claudia and Adrianna, the caregivers who helped me daily. As it happens, I need another knee replacement sooner than expected, and I will definitely be working with HCA again. Many thanks to all.
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My husband and I have been very pleased with HCA. The workers always arrive on time as expected. Since my husband doesn't require a lot of personal care at this point the ladies primarily assist … More me with light house work which they do efficiently. They are always quick to help me with any task I have under taken, including preparing lunches. Thank you.
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Home Care Assistance of Albuquerque has been providing live in care for my grandmother for almost 5 years now. Very professional, staff is friendly, kind and communication is on point! Never missed a … More shift, even throughout covid shutdowns they never skipped a beat.
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I love working for Home Care Assistance , it's great to be able to help people in need, they have beautiful stories to tell, the staff is awesome, phenomenal, and the perks let you know that you are … More valued.
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Working at HCA, not only brings satinfactions to me. The company's training, the support that it provides to us whenever we may need it; encurage the clients and relatives' confidence.
We work … More providing clients home care with compassion and efficiently that they appreciate it by expressing us their acknowledgement time and again. -
I love working with HOME CARE ASSISTANCE.
They are the most professional employer I have ever worked for.
I wished I could have found them years ago. -
I’ve been working with the AMAZING Michelle Moore for the past two years. When my elderly grandmother moved to town, I immediately gave my family Michelle’s number to arrange for services in her home. … More Home Care Assistance is my go-to, the customer service is unbeatable! Thank you for all you do Michelle and the fabulous team at Home Care Assistance!!
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We changed to this company and have been very happy with their care of our mom. Liz and Bill, the owners, are communicative, honest, and will pull shifts themselves to have quality coverage! The caregivers … More have been top quality and very caring. Our top concern was that mom
was the priority while under care. And ALL of the caregivers have made her that priority. We are very happy and satisfied with this company! -
Home Care Assistance literally saved my mom. If not for having Home Care Assistance, my mom would have not made it out of her home when a fire started in her garage which quickly filled the home with … More smoke. But beyond the super hero that they are, my mom's day to day care is wonderful. She has found a friend as well as a care giver. They balance her needs, and support and encourage her - giving her respect, independence, and aide. The team communicates with me and ensures I know what has happened over the day.
A proven track record of delivering outstanding care to seniors.
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11000 Spain NE Bldg B
Albuquerque, NM 87111
P: 505-798-0800
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