Albuquerque’s Premier Home Care Team
Susan Bruketta, Founder/CEO with her parents.
We know. We’ve been there too.
“I started Home Care Assistance of New Mexico after I had a less than ideal experience with hiring in-home caregivers for my parents who lived 1500 miles away.
Dad had experienced a severe stroke, and not long afterwards, Mom also declined and became bedbound. They needed help fast. I found in-home help through a local agency and private referrals. Soon the caregivers began missing appointments, arriving late, switching shifts with friends, and exhibiting other “poor judgement”. One day, the “caregiver” brought her child to work and used my parent’s private automobile for her personal errands. It was clear that my parents care was not her priority and my parents did not always receive the level of care they deserved.”
Starting Home Care Assistance of New Mexico was a direct result of caring for my elderly parents in Illinois. As a working professional, I was not always able to care for my parents and hence needed to rely on a home care agency to care for my parents. My experience with the caregivers who cared for my parents helped me realize the importance of reliable and compassionate care for the elderly. I started Home Care Assistance, New Mexico with the vision of providing loving, reliable, respectful and exceptional care for the elderly because I believe our parents deserve the best. Previously I had worked in the medical field since receiving my BA from Eureka College in 1982 and furthered my business curriculum at Vanderbilt University. I had always worked in the medical field with medical device manufacturers in the orthopedic, ophthalmic and respiratory/thoracic segments. Today I visit clients in their homes and other settings, manage their care and stay in touch with their families. I’m also a member of the Albuquerque Senior Community which includes working with Guardians, Conservators and Trust Officers and their elderly clients. I expect the highest quality care and professionalism from all Home Care Assistance employees. And because of my personal experience, at our office we take the steps necessary to hire the very best people, train them in all important skills and place them in home environments that reward great work.
Susan comes to Home Care Assistance with over 25 years’ experience as a CPA. As the Finance and Accounting Manager, Susan is responsible for the day to day oversight of all of the accounting functions including accounts receivable, accounts payable, payroll and preparation of financial statements. Susan’s work experience in several industries as an Accounting Manager, Corporate Controller and Financial Planner, will help ensure that Home Care Assistance continue to grow and the appropriate financial and operational controls are in place, so that we are operating efficiently and effectively.
Kathy Brown started her career in geriatric healthcare as a Certified Nursing Assistant for a private duty skilled nursing facility in Texas. It was during this time, uncovered by her actions and work that Kathy developed a passion for the elderly population. Kathy progressed to becoming a hospice aide in New Mexico. Kathy’s administrative knowledge expanded when she became the acting supervisor for a local hospice company’s medical records department and patient intakes. This was Kathy’s second supervisory role, having first managed personnel in the United States Army. Kathy is proud of her military background and serves a noble calling by aiding those who have also served in our U.S. Military, understand the complexities of home care and what benefits are available for our veterans. Kathy is one of Home Care Assistance most senior Care Managers, dedicating 10 years of service to her clients and their family members. Kathy continues to support her community by ensuring her clients’ care is properly executed on a daily basis, within the comfort of their own home.
Darlene brings her 21 years of client service experience to Home Care Assistance. “I enjoy speaking with and helping clients every day, this gives me a better understanding of how I can respond to our clients’ needs efficiently”. Darlene’s human resource experience is beneficial in mentoring employees and families in the progression of care. Darlene demonstrates flexibility to meet guardian and family requests while staying within the Geriatric Care Management code of ethics and best practices. When coordinating a patient’s care it is very important to have communication and mutual respect so the best decisions are made in the client’s interest.
Jessica Rhodes – HR Generalist Jessica has been working in Human Resources for 18 years and has been with Home Care Assistance of Albuquerque since 2016. She enjoys working for HCA because she feels that our team truly makes a difference in people’s lives every day.
In her free time, Jessica sings for a local rock band and is working on her Bachelor’s degree in Human Resource Management. She also loves to read, spend time with family, and spend time exploring nature.
Tami joined the Home Care Assistance team with an associate degree in business administration and she is currently working on her bachelor’s degree in accounting and Diversity. Earlier in Tami’s career, she worked in a nursing home where she was drawn to helping seniors. This experience coupled with other life experiences prepared her to care for her grandmother, who lived a full life and reached 100 years of age!
In her personal time, Tami loves working with arts and crafts, puzzles, crocheting as well as playing with her pets and playing video games with her family.
Brandie Tucker was first introduced to the concept of home care at the young age of 20, caring for a woman on hospice. Following her first patient’s passing, Brandie knew her calling would remain caring for those in need. Brandie acquired her Certified Nursing Assistant certification and cared for many individuals and continuously offering their families support and encouragement along the way. In 2005, Brandie had the distinguishing honor of being named “Employee of the Year”. Brandie soon crossed paths with a family in need of care for a young man who had suffered a traumatic brain injury. At that time, it became Brandie’s purpose to teach families and caregivers the most critical components of home care. Brandie began working on the administrative side of home care and has since found the avenue she sought to best assist other families . Brandie’s calm and supportive approach is a key factor in mitigating the stress and confusion most often related to home care. Brandie strives to maintain the highest performance standards to ensure her clients have the opportunity to age gracefully at home.
Adriana Lopez, has long had a passion for helping others. When Adriana entered the field of senior care, she knew this was the field she was meant to remain in. Adriana began her career serving others as a caregiver for the Developmental Disability Waiver and soon become a manager for residential supported living homes. Adriana also specialized in applied behavior analysis for individuals with intellectual and developmental disabilities. Following her husband’s leave from the United States Marine Corps, Adriana and her family re-located to New Mexico where she focused on bettering the lives of the senior population in her home state. Adriana worked as a service coordinator for seniors, aiding the process in which they received homemaker services through Medicaid and The Department of Senior Affairs. Adriana’s willingness to share her skills, knowledge and expertise make her a primary resource for her clients, families and caregivers. As an active adult, who enjoys having a healthy lifestyle, Adriana adds a lot of emphasis to ensuring her clients have a balanced approach to home care and individual quality of life.
Brandi had worked in the healthcare field for nearly a decade prior to joining the Care Management team at Home Care Assistance. Her experience includes working as a manager, Director of Community Options, Inc. and a program coordinator at a local hospital. Brandi’s passion for working with the senior community is fueled by her desire to give back to the generation that gave so much to her.
When not working, Brandi loves to bake, go camping and spend time at the lake, but above all, she always makes time for her grandchildren.
Jess Quiring, CN-BA, OPN-CG
Originally from Birmingham AL, Jess obtained her education at Santa Barbara City College in Health Information Management and Cancer Information Management and earned a BS in Health Care Coordination from Arizona State University. Following the death of husband from cancer, she returned to school for cancer information management and worked in the oncology field since 2011. Jess has always been drawn to older generations and believes seniors deserve to have healthy lives free of worry. Working in cancer care gave her a deeper understanding of the personal care needs of seniors and their caregivers and she wants to make a difference in their quality of life.
Outside of work, Jess enjoys spending time with friends and family, traveling, beach combing, hiking, and playing with her dogs. She also enjoys volunteering in the community.
Lori was born and raised in Albuquerque, NM. In addition to her 8 years of caregiving service at Home Care Assistance, Lori has over 25 years of experience in cooking as well as supervisory roles at several facilities in the Albuquerque area. Lori developed her passion for senior care early in life while helping her aging parents and has provided care to many Albuquerque-area families while she worked as a professional Caregiver.
Outside of work, Lori enjoys camping, crocheting, and volunteering in the community.
Roxanne has been in the medical field for over two decades with experience with youth treatment centers and has become a Certified Peer Support Worker with extensive training on Trauma Informed Care, Mindfulness, and Recovery. Roxanne advocates for self-care and is very family oriented. During her downtime she enjoys spending quality time with her grandchildren.
Felicia discovered her passion for caregiving when she assisted her grandparents in caring for them at home. Felicia started working with HCA in 2011 as a caregiver and has since been promoted to Care Manager. During her down time, Felicia enjoys an outdoor-active lifestyle. She hikes and loves outdoor activities with her family. Felicia earned “Caregiver of the Year” award for HCA Albuquerque in 2018 and in 2019, Felicia was awarded HCA’s National Caregiver of the Year.